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Beyond its original function of collecting revenues from transport, ticketing is now considered as the armed wing of Mobility as a Service, known by the acronym of MaaS. Ticketing must enable mobility services to be combined and offer passengers a seamless, end-to-end, easily accessible transport offer.

Yet this new ambition of ticketing will only be achieved if systems are well designed and highly scalable. This is indeed a major challenge: with streams of new requirements flowing in, linked in particular to MaaS, the need for ticketing systems to be flexible has never been so great. Yet ticketing systems, which are sometimes subject to vendor-locking do not always provide the appropriate solutions to this challenge.

The purpose of this document is to highlight best practices to help ticketing systems reach their target qualities and performance, and to be a tool in the hands of transport authorities and operators to implement their mobility policies.

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Mobility-as-a-Service (MaaS) aims to connect passengers with integrated public transport options from the first mile to last.

By blending both public and private mobility offerings, transport authorities and operators can create a unified, complementary network based on truly open standards.

At CNA, we know that achieving a common ticketing experience across modes of transport is complex, and currently very fragmented, lacking seamless and reliable integration.

Download this guide to discover the three key steps that transport authorities need to consider, to enable a successful, integrated public transport network that is truly open.